19 Mar Keep Your Customers Informed
COMMUNICATE!
Your Customers Want to Know – Right Now
During COVID-19, you’re customers are more than ever using your website and social media to make decisions on whether or not to choose you. Make sure it’s easy to know what’s going on behind your doors. If you are making changes because of the virus be sure to post, publish and share.
If you’re thinking about taping a sign to your door – you should be sharing that information online.
If you are offering things like:
- delivery
- special ways to pick up without coming in
- different ways to order
- different services you’ve created
- different products you’re offering
- what’s in stock
- what’s out of stock
- if your hours change
- ways you’re keeping things clean and sanitized
Make sure your customers know. You cannot over-communicate.
Whatever questions you’re asked most often on the phone should be communicated online. Design Interventions is happy to help with any of your online marketing needs.
At Design Interventions we pride ourselves in helping our clients make the best decisions to grow their businesses.
Sue Rachunok
Owner, Design Interventions
Sue Rachunok opened her marketing agency over 23 years ago, and today Design Interventions is the premier web design firm in the Wilmington, NC area. Sue and her team builds powerful websites that are sales-oriented and get results. She’s also a proven leader in implementing other digital marketing strategies, video marketing, social media, and e-commerce. Businesses choose to work with Sue and Design Interventions so that their customers have a great internet experience. Previously, Sue had an extensive career as a TV producer and director. She received a communications degree from Ohio University.